FAQ
Ordering
DO I NEED A PRESCRIPTION FOR ORDERING?
It is easy to order online, and you do not need a prescription. Simply complete our secure check out process and you will receive your order within 8-12 working days.
DO YOU SHARE MY PERSONAL INFORMATION WITH A THIRD PARTY?
We do not share your personal information with third parties. However, we do store and process your personal information (in anonymised format) to provide you the best user experience.
WHAT INFORMATION DO I HAVE TO PROVIDE WHILE OPENING AN ACCOUNT?
While opening an account with us, you need to provide us with your basic information like your full name and address. Among other things, you will also need to provide a valid email id and mobile number.
WHY AM I GETTING PROMOTIONAL EMAILS FROM YOU?
We’re happy to send promotional emails to those who have purchased our products on other sites. When you purchased, we confirm your email address with the corresponding financial institution and give you the option of opting out of future communications.
WHAT KIND OF PAYMENT MODES DO YOU ACCEPT?
We accept payment method such as Paypal, Visa, MasterCard and Bank Transfer.
Shipping policy
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
The shipping time may vary depending on the location and shipping method. Please refer to our shipping page for more information.
CAN I TRACK MY ORDER?
Yes, you can track your order using the tracking number provided in the shipping confirmation email.
CAN I REQUEST EXPEDITED SHIPPING?
Yes, you can request expedited shipping for an additional fee. Please contact us for more information.
WHAT IF MY PACKAGE IS LOST OR DAMAGED DURING SHIPPING?
We will work with the shipping carrier to resolve the issue and ensure a replacement or refund is issued.
DO YOU OFFER FREE SHIPPING?
Yes, we offer free shipping on orders over a certain amount. Please refer to our shipping page for more information.
WHAT IS YOUR RETURN POLICY FOR SHIPPED ITEMS?
Our return policy for shipped items varies depending on the product. Please refer to our return policy page for more information.
Refund Policy
WHAT PRODUCTS/SERVICES ARE ELIGIBLE FOR A REFUND?
Products or services that are eligible for a refund include those that are defective or not as described.
HOW DO I REQUEST A REFUND?
To request a refund, please contact our customer support team and provide your order number and reason for the refund request.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Refunds are typically processed within 7-10 business days from the date the request is received.
CAN I CANCEL MY ORDER INSTEAD OF REQUESTING A REFUND?
Yes, you can cancel your order at any time before it has been dispatch/ shipped. If the order has already been shipped, you will not be able to request a refund.
WHAT IF I HAVE MORE QUESTIONS ABOUT THE REFUND POLICY?
If you have additional questions about our refund policy, please contact our customer support team and we will be happy to assist you.
CAN I EXCHANGE MY PURCHASE INSTEAD OF RECEIVING A REFUND?
Exchanges are not currently available. However, if you would like to make a new purchase instead of receiving a refund, please contact our customer support team for assistance.
